All sales are final. We do not accept returns or exchanges due to a change of mind, personal preference, or an incorrect selection of size, color, or other product options at checkout.If AG'S makes an error with your order or you receive a defective or damaged item, we are happy to help. Please see the related questions below for the requirements and process.

If your item arrives defective or damaged, please contact AG'S on the same day your order is delivered through the messaging feature on our website or by email. Photographic or video evidence of the defect or damage is required on the same day of delivery.Please keep the item and its packaging in the same condition in which they were received until AG'S has reviewed your claim and provided further instructions.

If you receive an item that does not match the item shown on your original order, please contact AG'S through the messaging feature on our website or by email.The original order is the only reference used to determine whether the error was made by AG'S. If AG'S sent the wrong item, you will not be charged for the replacement item or the shipping cost.The incorrect item must be returned in the same condition in which it was received, including its original packaging, labels, and accessories when applicable. Please contact AG'S before returning the item so we can provide the return instructions.Once AG'S receives and verifies the returned item, we will send the correct item.

If the carrier's tracking information shows that your package was delivered, AG'S is not responsible for packages that are lost or stolen after delivery.If your package has not been marked as delivered or appears to be delayed or lost in transit, please contact AG'S through the messaging feature on our website or by email. We will review the tracking information and, when appropriate, work with the carrier to investigate the shipment.Please make sure your shipping address is correct and, whenever possible, choose a secure location for your delivery.

Orders are processed as quickly as possible. If you need to cancel or change your order, please contact AG'S through the messaging feature on our website or by email as soon as possible.We cannot guarantee that a cancellation or change can be made once your order has been processed or shipped.

Please review the product description, available options, sizes, measurements, and other product details carefully before placing your order. If you have any questions about a product before purchasing, please contact AG'S through the messaging feature on our website or by email. We are happy to help you choose the option that best suits your needs.

AG'S currently ships within the United States and its territories. We do not offer international shipping at this time.

We accept the payment methods available at checkout. All available payment options will be displayed securely when you place your order.

Orders are processed as quickly as possible. Once your order has shipped, you will receive tracking information so you can follow your package.Delivery times may vary depending on the shipping carrier, destination, and other circumstances beyond AG'S control. Please use the tracking information provided with your order for the most up-to-date delivery status.

Absolutely! If you have a question about a product, size, measurements, available options, or anything else before placing your order, please contact AG'S through the messaging feature on our website or by email. We are happy to help you make the right choice before you buy.

The $0.00 price shown on Smartie Combo items is a placeholder and does not represent the final price.Smartie Combo items can be mixed to create your own combination. The final price will depend on the items and combination you select. Please follow the options shown on the product page for current pricing and available combinations.

STEP 1 — CHOOSEChoose the items you would like from our store. The $0.00 price shown on Smartie Combo is a placeholder and does not represent the final price.STEP 2 — CONTACT AG'SContact us through the messaging feature on our website and let us know your selections, including your preferred colors and sizes, as well as your pet's name.STEP 3 — WAIT FOR OUR RESPONSEWe'll review your selections and get back to you with the details of your order and the final price.You can choose and combine any available items from our store to create your own Smartie Combo.